Shipping policy
Shipping Policy
We strive to make the shipping process as simple and hassle-free as possible for our customers. Below is our shipping policy that outlines our shipping process, shipping times, and shipping fees.
Shipping Process
Once an order is placed on our website, we will process it within 1-2 business days. Our processing times may vary during peak seasons, holidays, or special promotions.
We ship our products via email for digital downloads or via our delivery platform for services. For physical products, we use reliable shipping carriers that provide tracking information to ensure your order is delivered on time and in good condition.
Shipping Times
Shipping times may vary depending on the location of the customer, the shipping method selected, and any unforeseen circumstances such as weather delays or carrier disruptions. Here are our estimated shipping times:
- Digital Downloads: Available for immediate download after payment confirmation
- Services: Delivered according to the agreed-upon schedule
- Physical Products: 3-7 business days within the US; 7-14 business days for international orders
Please note that these are estimated shipping times and are not guaranteed. We are not responsible for any delays caused by the shipping carrier or any customs clearance processes.
Shipping Fees
Shipping fees will vary depending on the shipping method selected, the weight and size of the package, and the destination of the shipment. Shipping fees will be calculated at checkout and will be clearly displayed before the customer confirms their order.
International shipping fees may be subject to customs duties and taxes, which are the responsibility of the customer. We are not responsible for any customs clearance processes or fees.
Order Tracking
For physical products, we will provide a tracking number via email once the order has shipped. Customers can use this tracking number to track their shipment on the shipping carrier's website.
If you have any questions or concerns about our shipping policy, please contact us at plaemgmt@plaelegacy.com. We are happy to help!